When you register to use the Services, you provide personal information to set up your account, such as: your name, title, optional photo, email address, birthdate, primary phone number, secondary phone number, emergency phone number, fax number, and mailing address. If you are a property manager (rather than an individual), you may also provide company information, such as: your company name, logo, website url, and number of units managed. All of this information is referred to as your “Account Information”.
If you are a Tenant and wish to submit a rental application for a unit on the Service, you will provide typical personal information necessary for the Manager to evaluate your application, such as: your name, email address, birthdate, primary phone number, secondary phone number, emergency phone number, mailing address, tenant history (including past addresses and landlord information), whether you have pets and how many, your vehicle information, your employment history, your current income information, whether or not you smoke, whether you have filed for bankruptcy in the past seven years, whether you have been convicted of a felony, whether you have ever been evicted from a tenancy, and whether you have ever refused to pay rent. All of this information is referred to as “Tenant Application Information”.
If you choose to use the ACH payment features of the Services, you will provide personal information required for Rentalutions to process the ACH you request, such as: your bank name, bank routing number, account number, and account holder's name. This information is referred to as your “ACH Information”. Rentalutions will store your ACH Information on secure servers unless you ask us to delete your ACH Information by contacting us at email@example.com.
We also collect “Non-Identifying Information” about you, which includes Aggregate Information, Public Information, and Usage Details. This is information that cannot reasonably be used to contact or identify you unless it is coupled with other information. We may aggregate non-personal statistical information that does not individually identify you, such as information concerning gender, location or average rent (“Aggregate Information”). We collect this information directly, such as when you register and indirectly, such as when you use the website or through our third-party service providers. The Aggregate Information we collect is pooled together to help us improve our Website and to deliver a better and more personalized service by enabling us to estimate our audience size and usage patterns; store information about your preferences, allowing us to customize our Website according to your individual interests; speed up your searches; and recognize you when you return to our Website.
You also may provide us with information that you ask us to make public by publishing or displaying the information on public areas of the Website or by sharing with third-party sites (“Public Information”). This includes information such as comments on the Website's blog or information about a unit that you list on the Website for rental promotion, including unit information such as: unit type, building name, street name and cross street, address, package delivery, amenities, rent amount, security deposit amount, and optional photos.
Finally, we collect non-personal statistical information about your internet connection, the equipment that you use to access our Website and how you use our website (“Usage Details”). This information is then pooled to allow us to optimize the Website to the internet connections and equipment that is used to visit the Website. We collect this information both directly from you when you provide it to us and automatically as you navigate through and interact with our Website, (i) including details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website and (ii) information about your computer and internet connection, including your IP address, operating system and browser type. The technologies we use for this automatic data collection may include:
Pixel Tags / Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
If we ever couple Non-Identifying Information with your Personal Information, the resulting information will become Personal Information.
We may disclose Aggregate Information and Usage Details about our users, and information that does not identify any individual, without restriction.
Public Information, such as your blog comments or unit information you would like us to promote to potential tenants, is information you ask us to broadcast publicly. We will only share this information with your express consent. Once your Public Information has been shared with the public, it may be searchable by search engines and be delivered to a wide range of users and services. When you share Public Information via the Services, you should think carefully about what you are making public.
We do not disclose your Personal Information except in the limited circumstances described here:
Your Consent: We may share or disclose your Personal Information at your direction in connection with your use of the Services. For instance, (1) when a Tenant asks us to provide the Tenant Application Information to Manager in order to evaluate a rental application, (2) when a Tenant asks us to provide the Background Check Results to a Manager in order to evaluate a rental application, (3) when you ask us to provide reciprocal contact information (emergency and otherwise) for Tenants and Managers who are preparing to enter into a lease or who have entered into a lease, (4) when a Tenant and Manager ask us to exchange information in order to facilitate the negotiation of a lease, (5) when a Tenant makes an ACH payment to Manager via the Services and (6) when a Tenant makes or a Manager responds to a maintenance request via the Services.
Service Providers: We may share or disclose your Personal Information to contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them.
Business Transfers: In the event that Rentalutions is involved in a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Rentalutions's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, your Personal Information held by Rentalutions may be among the assets transferred.
We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:
Email Communications. If you do not wish to have your e-mail address/contact information used by Rentalutions to promote our own or third parties' products or services, you can choose not to provide your e-mail address or you can opt-out by unsubscribing to the newsletter. This opt-out does not apply to information provided to Rentalutions as a result of a product purchase, warranty registration, product service experience or other transactions.
You may send us an e-mail at firstname.lastname@example.org to request access to, correct or delete any Personal Information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
You may request that Rentalutions delete your account by contacting us at email@example.com. This request will only delete your personal account and Account Information. Rentalutions will not delete information that relates to you that is on another User's account (for instance, a signed lease to which you are a party). If you believe information that relates you to on another User's account is inaccurate, contact us at firstname.lastname@example.org.
California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to email@example.com.
We recognize that you are providing sensitive information in connection with your use of the Services and that security is critical to our Services. As such, we take security precautions, and will continue to vigilantly safeguard your sensitive Personal Information. We update our security software with the latest patches frequently. Our servers are maintained by a reputable third-party service provider and housed in a secured facility. We separate the application server (servers that you interact with) and the database servers (servers that store our data). This ensures that users of the Website cannot directly interact with the database. Additionally, our servers are accessible only with a specific RSA key. We encrypt sensitive information, such as bank numbers, routing numbers, employment history and income sources, and all passwords using 256-bit encryption technology.
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any Personal Information on the Website. We do not knowingly collect Personal Information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of the Services on the Website. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org.